Shipping policy

SHIPPING POLICY

Last updated: May 11, 2026

This Shipping Policy applies to all orders placed with Kailua Trading Co. on kailuatrading.com. By placing an order, you agree to these terms.

1. ORIGIN & CARRIERS
All orders ship from Kailua, Hawaii via USPS Ground Advantage or comparable carriers at our discretion. Carrier and service level may be substituted at our option without prior notice.

2. PROCESSING TIME
Orders are typically processed within one to three (1-3) business days after payment clears. Processing time does not include weekends, federal holidays, or days on which our facility is closed. Processing may be delayed during peak seasons, promotions, or due to supply or staffing conditions.

3. ESTIMATED TRANSIT TIMES
Transit times are ESTIMATES provided by the carrier and are NOT guaranteed:
- Mainland U.S.: approximately 3-7 business days (USPS Ground Advantage).
- Hawaii (interisland): approximately 2-4 business days.
- Alaska: approximately 3-7 business days.
Delivery dates shown at checkout are estimates only. We do NOT guarantee delivery by any specific date.

4. SHIPPING RATES
Shipping rates are calculated at checkout based on destination, weight, and service selected. Rates are non-refundable once the order has shipped.

5. ADDRESS ACCURACY
Customers are solely responsible for providing complete and accurate shipping information. We are not liable for packages lost, delayed, or misdelivered due to incorrect or incomplete addresses. Orders returned due to an undeliverable address will be refunded less original shipping, return shipping, and a 20% restocking fee.

6. TITLE & RISK OF LOSS
Title and risk of loss pass to the customer upon carrier pickup. Once the carrier scans the package, responsibility for the shipment transfers to the customer and the carrier.

7. LOST, STOLEN, OR DAMAGED PACKAGES
Kailua Trading Co. is NOT responsible for packages that are lost in transit, stolen after delivery, porch-pirated, or damaged by the carrier. Customers must file claims directly with the carrier. Any replacement or refund is issued at our sole discretion and only where required by law.

8. DELIVERY DELAYS OUTSIDE OUR CONTROL
We are not responsible for delays caused by weather, natural disasters, carrier service disruptions, customs, strikes, civil unrest, pandemics, or any other event outside our reasonable control. Shipping charges are non-refundable due to such delays.

9. INTERNATIONAL ORDERS
If international shipping is offered, the customer is solely responsible for all duties, taxes, tariffs, customs fees, and compliance with the laws of the destination country. Refused or undeliverable international shipments are non-refundable.

10. PO BOXES, APO/FPO, AND REMOTE AREAS
We reserve the right to refuse or cancel orders to destinations we cannot reasonably service, including certain PO Boxes, APO/FPO, or remote areas. Additional fees may apply.

11. ORDER CHANGES & CANCELLATIONS
Once an order has been submitted, changes or cancellations are not guaranteed. Contact support@kailuatrading.com immediately; if the order has not yet been processed, we will do our best to accommodate. Orders that have already shipped cannot be canceled.

12. RETURNS & REFUNDS
See our Return and Refund Policy for full details on returns, refunds, and damaged shipments.

13. LIMITATION OF LIABILITY
To the maximum extent permitted by law Kailua Trading Co. and their respective owners, members, managers, officers, employees, contractors, agents, and affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of shipping, delivery, or delay. The total aggregate liability for any shipping-related claim is strictly limited to the amount the customer paid for shipping on the affected order.

14. MODIFICATIONS
We reserve the right to update this policy at any time without prior notice. The version posted at the time of purchase governs that order.