Shipping policy

SHIPPING POLICY

Last updated: October 22, 2026

This Shipping Policy applies to all orders placed with Kailua Trading Co. on kailuatrading.com. By placing an order, you agree to these terms.

1. ORIGIN & CARRIERS
All orders ship from Kailua, Hawaii via shipping carriers at our discretion. Carrier and service level may be substituted at our option without prior notice.

2. PROCESSING TIME
Orders typically ship within one to three (1-3) business days after payment clears. Processing time does not include weekends, federal holidays, or days on which our facility is closed.

3. ESTIMATED DELIVERY TIMES
Once shipped, delivery to the Mainland U.S. and Alaska usually takes approximately 3-7 business days, and interisland Hawaii approximately 2-4 business days. Canada and Japan transit times vary by USPS service and customs processing; the estimate for each service is shown at checkout. Most orders arrive well within these windows, but in rare cases (such as carrier delays, severe weather, or peak holiday volume) delivery may take up to 30 business days from the date of order. Delivery dates shown at checkout are estimates only and are not guaranteed.

SHIPPING DELAYS
If your order will not ship within the timeframe stated in this policy, we will notify you by email with an updated shipping and delivery estimate.

4. SHIPPING RATES
Shipping rates for all orders are calculated live at checkout based on package weight, destination, and the carrier service selected. Rates are non-refundable once the order has shipped.

5. ADDRESS ACCURACY
Customers are solely responsible for providing complete and accurate shipping information. We are not liable for packages lost, delayed, or misdelivered due to incorrect or incomplete addresses. Orders returned due to an undeliverable address will be refunded less original shipping, return shipping, and a 20% restocking fee.

6. TITLE & RISK OF LOSS
Title and risk of loss pass to the customer upon carrier pickup. Once the carrier scans the package, responsibility for the shipment transfers to the customer and the carrier.

7. LOST, STOLEN, OR DAMAGED PACKAGES
Kailua Trading Co. is NOT responsible for packages that are lost in transit, stolen after delivery, porch-pirated, or damaged by the carrier. Customers must file claims directly with the carrier. Any replacement or refund is issued at our sole discretion and only where required by law.

8. DELIVERY DELAYS OUTSIDE OUR CONTROL
We are not responsible for delays caused by weather, natural disasters, carrier service disruptions, customs, strikes, civil unrest, pandemics, or any other event outside our reasonable control. Shipping charges are non-refundable due to such delays.

9. INTERNATIONAL ORDERS (CANADA & JAPAN)
We currently ship internationally to Canada and Japan only.
- Carrier: international orders ship via the carrier and service selected at checkout.
- Shipping charges: the customer pays international shipping, calculated live at checkout based on package weight and destination.
- Duties, taxes, and fees: customs duties, import taxes, and import fees are charged at the border by the destination country and are the buyer's responsibility. These are NOT collected at checkout; they are collected by the carrier or postal service on delivery.
- Canada: orders over CAD 20 may be charged GST/HST plus Canada Post's CAD 9.95 handling fee on delivery (about US$8-10 on a typical order).
- Liability: Kailua Trading Co. is not responsible for damage or loss in transit, and is not liable for customs delays, packages held or seized by customs, or any additional duties, taxes, or fees imposed by customs authorities.
- Refused or unclaimed packages: international packages that are refused, unclaimed, abandoned, or returned because duties or taxes were not paid are not eligible for a refund of shipping charges or of any duties, taxes, or fees. Any product refund is at our sole discretion and subject to our Return and Refund Policy.
- Customs compliance: the customer is responsible for ensuring the items ordered may be lawfully imported into the destination country. Orders seized, destroyed, or returned by customs are non-refundable.

10. PO BOXES, APO/FPO, AND REMOTE AREAS
We reserve the right to refuse or cancel orders to destinations we cannot reasonably service, including certain PO Boxes, APO/FPO, or remote areas. Additional fees may apply.

11. ORDER CHANGES & CANCELLATIONS
Once an order has been submitted, changes or cancellations are not guaranteed. Contact support@kailuatrading.com immediately; if the order has not yet been processed, we will do our best to accommodate. Orders that have already shipped cannot be canceled.

12. RETURNS & REFUNDS
See our Return and Refund Policy for full details on returns, refunds, and damaged shipments.

13. LIMITATION OF LIABILITY
To the maximum extent permitted by law Kailua Trading Co. and their respective owners, members, managers, officers, employees, contractors, agents, and affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of shipping, delivery, or delay. The total aggregate liability for any shipping-related claim is strictly limited to the amount the customer paid for shipping on the affected order.

14. MODIFICATIONS
We reserve the right to update this policy at any time without prior notice. The version posted at the time of purchase governs that order.